Frequently Asked Questions
Our West Michigan customers tend to ask the same handful of electrical and generator questions, so we’ve gathered the answers in one place. Below you’ll find generator maintenance basics, details on referral credits and Consumers Energy gas meter assistance, and a quick directory of who to email for scheduling, permits, billing, or an estimate.
Who Should I Contact If...
I need assistance with scheduling: scheduling@enselectric.com
I need assistance with permits or inspections: help@enselectric.com
I need assistance with billing or payments: help@enselectric.com
I need an estimate: info@enselectric.com
I have not received my promotional item or rebate: help@enselectric.com
General Questions
Common questions about our ENS Services.
How do I check or measure my generator oil level?
View this instruction manual. You can contact maintenance@enselectric.com or call us at (616) 836-6360.
How do I fill my generator oil?
You can contact maintenance@enselectric.com or call us at (616) 836-6360.
What does the error or fault code on my generator mean?
You can contact maintenance@enselectric.com or call us at (616) 836-6360.
What are some things I can check if I have a partial power outage?
Press reset on your GFCI outlets, “Flip” your circuit breakers fully one way and then fully back the other way (often they are tripped but may not appear to be so), call ENS & schedule a visit at (616) 836-6360.
What should I do if half of my power is out?
First check with your utility company as half power can often mean you have lost one leg of power from utility, if this is not the case – contact maintenance@enselectric.com or call us at (616) 836-6360.
What if I referred someone to ENS? Who can I request my referral credit from?
Click here to earn money for referrals or click here for downloadable instructions
What if I am a Consumers Energy gas customer and need help with my gas meter upgrade for my whole house generator installation?
Click here for a document or contact info@enselectric.com.
How often should I have my generator battery replaced?
On average, every three years.
